We are using Jira SM Cloud and the current priority are used on every Jira project. However, I need to create a different priority for our Service Desk.
The current Priority are set to Highest, High, Medium, Low, Lowest
I have created a custom field called Severity which has entry of Sev-1, Sev-2, Sev-3, Sev-4.
I wanted to make that when a user submit a incident request and select Sev-1 my issue priority will be updated to Sev-1 upon creating the issue to when it triggers on Opsgenie alert it will raised as P1.
Thanks in advance.
@jeffrey_wee why you do not use the Jira automation to do this ?
You can create a structure in automation
Trigger - Issue Create
- IF Request Type = Incent and Severity = SEV-1
Action - Edit issue - Priority Highest
And so it goes foward
@Carlos Faddul , Thank you for the above. However it did not solve my problem which I need to make sure that my Opsgenie alert Priority will be created base on the severity of my Jira Incident ticket.
The above automation works, it did update the priority of the ticket, however the Opgenie alert still get the original priority which is Medium by default.
@Natalie Bateman You can use the above automation and you will be able to update the priority in your ticket. The only thing to note in this approach is it will always create it with Medium priority so if you have something link to it that capture the initial state of the priority (like for me Opsgenie) then automation might not work for you.
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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