You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
I'm tring to create a automation rule to synchronize the ticket status from Parent to sub-ticket with condition if those sub-ticket linked as "Duplicate" or "Duplicate by". When we update the status of Parent ticket. Sub ticket should be update as well.
This is the current Rule Detail settings.
And error message in Audit logs.
Do you have any idea what caused the issue ?
Thanks in advance.
Not really. This will happen if the linked issues are different issue types and have different workflows. For example,
If you want to keep duplicate issues synchronised, they should be using the same workflow.