I'm tring to create a automation rule to synchronize the ticket status from Parent to sub-ticket with condition if those sub-ticket linked as "Duplicate" or "Duplicate by". When we update the status of Parent ticket. Sub ticket should be update as well.
This is the current Rule Detail settings.
And error message in Audit logs.
Do you have any idea what caused the issue ?
Thanks in advance.
Not really. This will happen if the linked issues are different issue types and have different workflows. For example,
If you want to keep duplicate issues synchronised, they should be using the same workflow.
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