How to support a multi client scenario?

[Gábor Faludi]

Hi ,

We are a support /  development organisation with a number of clients. 

We would like to implement JSD for our org.  How do you support such scenario? 

Would you create multiple jira projects one per customer  ? 

This makes the support staff's life difficult because they need to go through each project separatly?  IS there a better way? 

I think a single project is not an option because clients cannot see each others' issues. 

Any ideas? 

tx,

gabor

[Michael Andolfatto]

Hi @Gábor Faludi ,

Customers in Jira Service Desk can be grouped into Organizations, and if set up, can be allowed to share requests created with only other Customers within their Organization.

Using this approach, you can have a single JSD project for many different clients.

Please see this article for setting up Customers: https://confluence.atlassian.com/servicedeskserver/managing-access-to-your-service-desk-939926273.html

More info on JSD roles: https://confluence.atlassian.com/servicedeskserver/setting-up-service-desk-users-939926312.html

[Serkan]

We've a product which is fully integrated to JIRA and works together with it.

We aim to solve exactly for that kind of needs. We'll be appreciated if you try and give us your feedback.

https://www.maestrocr.com