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How to sort the order of request types in the group in JIRA service desk



May I know how can I sort the order of the created request types in the group for the Portal in the JIRA service desk.


Best Regards

Noor Aknan



1 answer

1 vote
Alex Koxaras Community Leader Jul 04, 2021

Hi @nooraknan

Try Project Setting > Portal Settings

portal sorting.png

Let me know if that's what you wanted.


Hi Alex,

Thanks for your reply. I have created my own request types and groups, I want to display in a certain sequence. But I am not seeing any option.


Best Regards

Noor Aknan

Alex Koxaras Community Leader Jul 04, 2021

You can sort it manually. There is no option to sort them e.g. alphabetically.

It seems which I create first it goes below. There is no option to drag and organize as per my requirement :-)

Alex Koxaras Community Leader Jul 04, 2021

Request types can't be sorted if that's what you wanted all along. However, portal groups can be sorted (follow the initial instructions I gave you).

Question: Why do you need to sort your request types? You can always use the filters or search for a specific request type.

I have created  my own groups and request types. To make it neat and  easy to understand by the custmer I want to organize it. It seems there is no option.Even I can't drap and drop to reaarrage. It is currently look like as attached. It seems which ever I create at last it appears at the top,

Once you create the group and assign forms to the group, open the group by clicking the dropdown arrow on the row with the group you want to organize:


Image 1.png

Then you will be able to sort them by dragging them into the order you disire.

Image 2.png

I am using the cloud version of Jira

Like # people like this

Finally THE answer to the question. Thanks, worked just fine for me

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