Is there a way to track the time for which the ticket was not in Awaiting Response status? I intend to quantify the time when the ticket wasn't blocked on my team.
Ticket creation time --> auto-captured
Ticket end time --> manually entered
I intend to achieve the followings using the service desk .csv report
Hi @Poojanpreet Singh ,
Below 2 apps developed by our team provides the time passed on each status and provides export of the data.
Status Time: It generates status time report based on a calendar(7/24 or your working calendar). You can see it on online demo here.
Status Time Free: Limited but free version of the above.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events