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How to share incident to other jira project outside my orgnization Edited

ProjectManagementSupport
ProjectManagementSupport I'm New Here Mar 07, 2021

Hi ,

I have a problem now need help from JIRA experts like you.

Our SLA is 24/7 based, so we need to cooperate with another organization to solve the incidents created after hours. 

I can create an automation to sent  the e-mail after hours to them, but they can't reply to the e-mail as a first response.

Has anyone had similar issue? Can you please share your solution to me? Thanks very much!

 

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