When I'm creating an issue in Jira (Service Management) I need the customer can see it from the portal. I've tried adding the customer as request participant but the customer doesn't see the issue.
How can I make this possible?
you would need to create a linked issue in your JSM back to your JSW issue. You would need to ensure that the Reporter is set to be the Customer AND you need to be sure to set the Customer Request Type. Doing this will present the issue in the portal as if they created. Note, if you want to automate the updates to the JSM issue based upon the JSW updates you would need to consider Automation. Otherwise you could update it manually.
There is any way in which I can create a single Issue in Jira (SM) and make it visible in the portal to the customer without Jira SW? Because the Customers here are external so they are not ussing Jira. They just need to be notified about the issues created in Jira and add info thruough the portal.
wait...I think i'm losing my mind here. I thought your post indicated you were creating an issue in JSW and you wanted to make it visible in portal. I need to take a break i guess. :-(
So it sounds like you are using the CREATE button to create an issue on behalf of the customer. Assuming I have it right this time here is what you need to do to achieve your goal...
Doing either of the above will ensure the customer can see the created issue.
Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events