How to setup Jira Service Desk for first time

[Kiran Ghuge]

Hi,

Is there any beginner guide available to set up JIRA SERVICE DESK for the first time?

Let me know.

Regards,

Kiran Ghuge

[Alex Koxaras _Relational_]

Hi @Kiran Ghuge 

Take a look at this https://www.atlassian.com/software/jira/service-management/product-guide/getting-started/quick-start-guide

And for admins take a look at this https://support.atlassian.com/jira-service-management-cloud/docs/get-started-with-jira-service-management/

[Alex Koxaras _Relational_]

@Kiran Ghuge concerning your question:

Can we allow customers to raise the ticket/service request without creating an account or signing up?

Yes you can. Please read the following articles:

• https://support.atlassian.com/jira-service-management-cloud/docs/change-project-customer-permissions/
• https://support.atlassian.com/jira-service-management-cloud/docs/collect-requests-from-anywhere-with-an-embeddable-widget/

[Kiran Ghuge]

Hi,

Can we allow customers to raise the ticket/service request without creating an account or signing up?

Regards,

Kiran Ghuge