Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to set up a separate email account for a service desk project?

Good afternoon! I am using jira service desk cloud internally. There was a need to create a separate support project to go "outside". So that users outside the organization can create tasks by mail or in the portal. How to set up incoming and outgoing mail, for one project, so that everything remains as it was, and the new project has its own incoming and outgoing mail? I managed to configure only the inbound and the handler, but the outbound still comes from what is configured in the system as a whole. Help please resolve the issue

1 answer

1 accepted

0 votes
Answer accepted
Jack Community Leader Nov 08, 2020

When you create a new JSD project you will automatically receive a different "Atlassian provided" email for incoming tickets. You can, however, use a custom email as well. Just go to the project > Project settings > Email requests and set it up to point to the desired Request type. For outgoing you have a single email for all projects.

That is, I cannot configure outgoing mailboxes for one project?

Jack Community Leader Nov 08, 2020

no. there is one outgoing for all.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

168 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you