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How to set the ticket id to 1 in Jira Service desk projects.

Mohamed Kassim
Mohamed Kassim Jan 11, 2021

We are about to launch Jira Service Desk for various Services provided by my company. As part of testing and configuring Service Desk projects, i had added few sample tickets which needs to be deleted/ cleared before the launch. However, I am unable to set the ticket id to 1 in order to facilitate actual ticket count after the launch, when the real issues/tickets will get generated. Please support to get this done.

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Nic Brough _Adaptavist_
Nic Brough _Adaptavist_ Community Leader Jan 12, 2021

There is no way to do this on Cloud

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Hernan Halabi _Elite IT Consulting Group_
Hernan Halabi _Elite IT Consulting Group_ Jan 12, 2021

@Mohamed Kassim you can't do that, the only way would be starting a new project with that same configuration

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Nic Brough _Adaptavist_
Nic Brough _Adaptavist_ Community Leader Jan 12, 2021

And, no, deleting a project and then trying to re-use the key will not work.  Jira does not completely delete projects, and you can't reuse the key.

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Jira Service Management
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