There is rule under automation for us to update edit content then reporting time, but somehow the time box is blank when creating Jira ticket.
Anyway to import current time to it?
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Just for us to better understand and help you with this issue, we need more details about the automation and the fields.
Would it be possible to send us a screenshot of the automation rule?
What is the purpose of the “Reporting time” field? What data does it need to receive?
If you are using Automation, we can see the logs to check what is not executing. Please, go to the Automation’s page and click on View logs for the desired automation rule. On the next page, click on "Show details" to confirm what steps are not executing.
Thank you for the details and screenshots, Jose.
When we use a date/time custom field in automation, it will add a static value that you must select.
If we save an automation with no value in the custom field, it won't add anything, so that's expected.
I see now on the screenshot that you are using Zendesk and the custom field is from the add-on, so I'm not sure if I'll be able to help you with that because I don't know what information should show on the field.
Is it to show the time the issue was created?
As zendesk is an add-on, I'm not sure if it's necessary an automation to get the values to the ticket. Have you checked the configuration directly in the add-on?
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