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How to set automated message with ticket number in Jira?

How to set or edit the automated message in Jira once receive any mail

2 answers

1 vote
Olga Videc Community Leader Jan 22, 2020

Hello @Aniruddha Medhekar 

I agree with Tansu.

Just to add, if you already step email requests, what you mean is Customer notifications

Specifically Request created notification

Project -> settings Customer notification 

If you use automation for notifications there is a smart value {{issue.key}} you can add this to the automation notification description and it will show as related issue key.

BR, Olga

0 votes
Tansu Akdeniz Community Leader Jan 22, 2020

Hi @Aniruddha Medhekar ,

Welcome to community.

Do you mean automated ticket creation via e-mails? If yes,

  • Go to service desk project -> select Project settings -> Email requests
  • Define e-mail account.

So that, you can turn customer e-mails into issues.

Please also check this KB.

Regards

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