Hello @Aniruddha Medhekar
I agree with Tansu.
Just to add, if you already step email requests, what you mean is Customer notifications
Specifically Request created notification
Project -> settings Customer notification
If you use automation for notifications there is a smart value {{issue.key}} you can add this to the automation notification description and it will show as related issue key.
BR, Olga
Hi @Aniruddha Medhekar ,
Welcome to community.
Do you mean automated ticket creation via e-mails? If yes,
So that, you can turn customer e-mails into issues.
Please also check this KB.
Regards
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