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How to set an automatically set Approval field based on Assignee


I have a ticket that the assigne and approval could be set from a list of users. 

how to make the user in the approval field same as the assignee field? 

here is my screenshot for example.

My expectation will : if assigne was Farah Puti Dahayu, then the Approval IT Security will be Farah Puti Dahayu as well, not Karimah Alkatiri. vice versa.


3 answers

1 accepted

2 votes
Answer accepted
Fabian Lim Community Leader Nov 10, 2021

Hi @Karimah Alkatiri

You can use jira automation where anytime the assignee is modified the approver is overwritten.

Here are some instructions:

Trigger - issue assigned

Action - copy assignee user Id to the it approver customfield.  You will need to use a smart value to capture the username: {{issue.assignee}}


Hi @Fabian Lim 

Thank you for your suggestion. I just try to use your suggestion and works well but need to add "Re-Fetch" before the action change approver. If not, we got blank approver field.

Thank you

1 vote
Alex Koxaras Community Leader Nov 11, 2021

Hi @Karimah Alkatiri 

In addition to what @Fabian Lim said, you could do that within the workflow, IF the assignee was set during the ticket creation. You would just add a post function to the create transition which would copy that specific field:

copy field.png

Hi @Alex Koxaras

Thank you for your suggestion. For now, my automation works well as @Fabian Lim suggests. Will try your suggestion too!

Thank you

Following 😊

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