I have a ticket that the assigne and approval could be set from a list of users.
how to make the user in the approval field same as the assignee field?
here is my screenshot for example.
My expectation will : if assigne was Farah Puti Dahayu, then the Approval IT Security will be Farah Puti Dahayu as well, not Karimah Alkatiri. vice versa.
You can use jira automation where anytime the assignee is modified the approver is overwritten.
Here are some instructions: https://support.atlassian.com/jira-work-management/docs/automation-triggers/
Trigger - issue assigned
Action - copy assignee user Id to the it approver customfield. You will need to use a smart value to capture the username: {{issue.assignee}}
Regards
Hi @Fabian Lim
Thank you for your suggestion. I just try to use your suggestion and works well but need to add "Re-Fetch" before the action change approver. If not, we got blank approver field.
Thank you
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In addition to what @Fabian Lim said, you could do that within the workflow, IF the assignee was set during the ticket creation. You would just add a post function to the create transition which would copy that specific field:
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Hi @Alex Koxaras _Relational_,
Thank you for your suggestion. For now, my automation works well as @Fabian Lim suggests. Will try your suggestion too!
Thank you
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