I have already created an running incoming mail to send the client a generic message that the ticket is being create.
Now what I want to know is, if the client is sending me an email requesting for help. Is there a way that I can have a generic noreply kind of response to email the client that the email has been received?
Hi @Jeremy , welcome to the Community!
This is built-in functionality to Jira Service Management. If you go to Project Settings > Customer Notifications, there will be a Request Created email, which can be enabled and edited with your own wording
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