Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

How to send a generic response ticket that the email from the client has been received.

Ops User 2
Ops User 2 May 21, 2021

I have already created an running incoming mail to send the client a generic message that the ticket is being create. 

Now what I want to know is, if the client is sending me an email requesting for help. Is there a way that I can have a generic noreply kind of response to email the client that the email has been received?

Answer
Watch
Like Be the first to like this
280 views

1 answer

1 vote
Callum Carlile _Automation Consultants_
Callum Carlile _Automation Consultants_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
May 21, 2021

Hi @Ops User 2 , welcome to the Community!

This is built-in functionality to Jira Service Management. If you go to Project Settings > Customer Notifications, there will be a Request Created email, which can be enabled and edited with your own wording

message.png

View More Comments
Ops User 2
Ops User 2 May 27, 2021

Hi Callum thanks for the reply, Does this customer setting work for any incoming email that is converted into an issue?

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events