We have different service desk projects on one instance. Most of them are connected to email channels --> customer permission are set to "anyone can raise requests" --> everytime someone sends emails a customer with this mail-adresse is created.
Problem: some of this emails (and further customers) are privat email adresses and only agents should be able to see and use them.
How can we prevent that customers can choose this privat emails when selecting request participants --> right now if they start typing a name, they get both - the privat and the business email adress
I personally have not tried this, but worth testing out: In the Customer Permissions in each JSD, you can select "Other customers in their organization" for "Who can customers share requests with?" Add all users to this organization, and then users created via email will not belong to this organization.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events