Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to recover email when email handler rejects incoming email?

When I check the email handler log, I see that a specific email from a customer has a `Failed` status.  This email obviously does not create a ticket.  However, once I resolve the problem that caused the email to Fail, is there any way to recover the email and create a ticket from it?

Similarly, is there any way to receive notification that the email handler rejects an email, for whatever reason?

1 answer

1 accepted

0 votes
Answer accepted

Hello Tuvia,

Welcome to Atlassian Community!

When using the email address created by Jira, if it fails to create a ticket, it won’t be read again. The mailbox is not accessible, so we can’t flag the email as unread for Jira to read it again and create the ticket.

Also, currently, it doesn’t generate a notification. We have a feature request suggesting the implementation of this ability:

Please, click on vote and watch to receive updates about the feature.

The workaround, in this case, is to use a custom email address, where you could access the mailbox to check the emails that failed to create tickets.


Thanks Angelica!

We actually use a custom email account, rather than the default Atlassian email account.  Once we identify emails that failed, what do we need to do to resubmit the failed emails from our custom email account?

Like Angélica Luz likes this

The way to resend an email that was rejected from a custom email account is to log into the custom email account and mark the email as "unread".  The Jira mail handler will see the unread email from the custom email account and reprocess.

Like Angélica Luz likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Announcing Jira Service Management!

Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...

2,227 views 28 39
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you