How to open locked field configurations

[Alexander]

How to open locked field configurations. They are blocked for me, I can not add a certain blocked field to the user interface

[Joseph Chung Yin · Accepted solution]

@Alexander -

If you are referring to system locked custom fields (ie. EPIC Color etc..), you can only do this operation via backend DB query update.  Please refer to the following article link - https://confluence.atlassian.com/jirakb/unlock-a-locked-jira-software-custom-field-779158866.html

This is not something that you want to do without seeking Atlassian Support (https://support.atlassian.com) assistance first to address your issues.

Lastly, I don't see the direct relationship on the locked system fields as relates to your needs of adding them to the UI.  Please clarify your exact needs.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Alexander]

Thank you!

[Nic Brough -Adaptavist-]

Be aware that fields are locked to stop you from messing up their configuration and breaking your Jira.

It's almost certain that your desire to unlock them is rooted in a request to do something to your Jira configuration that will break it.  Before you unlock anything, could you explain why you think you want to?