does anybody know a way to open Service Desk Tickets via Microsoft Teams? I know that it is possible via the Cloud Connector, but only for People with a Service Desk licence. Of course I don't want to give every user an expensive licence just to be able to open tickets. Is there any way to do this without having to install another addon?
as Mikael mentioned, Halp offers a good solution. It might also be worth taking a look at our app "Microsoft Teams for Jira". If you are interested, check out the feature comparison:
Halp vs. Microsoft Teams for Jira (atlassian.net)
You can also take a look at this video: (35) Demo: Microsoft Teams for Jira Service Management - YouTube
If you need further information, feel free to contact me.
thanks for your reply! We are already using MS Teams for Jira but the problem is, that only Service Desk Agents can open Tickets via Teams with this integration. Thats not helpfull in our case because a Service Desk licence cost 20$ per user. Thats way too much just for opening tickets via teams.
We just started our Halp trial and really liked it, the problems that we have with Halp is that we can't at more than one Queue for one channel and the biggest problem is that in Halp you can not add attachments like screenshots to your tickets. Thats a main feauture for us.
Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event