does anybody know a way to open Service Desk Tickets via Microsoft Teams? I know that it is possible via the Cloud Connector, but only for People with a Service Desk licence. Of course I don't want to give every user an expensive licence just to be able to open tickets. Is there any way to do this without having to install another addon?
as Mikael mentioned, Halp offers a good solution. It might also be worth taking a look at our app "Microsoft Teams for Jira". If you are interested, check out the feature comparison:
Halp vs. Microsoft Teams for Jira (atlassian.net)
You can also take a look at this video: (35) Demo: Microsoft Teams for Jira Service Management - YouTube
If you need further information, feel free to contact me.
thanks for your reply! We are already using MS Teams for Jira but the problem is, that only Service Desk Agents can open Tickets via Teams with this integration. Thats not helpfull in our case because a Service Desk licence cost 20$ per user. Thats way too much just for opening tickets via teams.
We just started our Halp trial and really liked it, the problems that we have with Halp is that we can't at more than one Queue for one channel and the biggest problem is that in Halp you can not add attachments like screenshots to your tickets. Thats a main feauture for us.
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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