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How to measure the time spent per cutomer in a service management project

Is there a way to measure the time our support resources have spent per cutomer in a service management project ?

1 answer

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Hi @Zeeshan Ahmed Khan 

You can create a filter where reporter is a specific customer (or organization = Specific_Organization) and that will bring you all issues for which you spent time working on them. Then you can export them and sum all the time spent (or Σ time spent) of the issues to get the results you want.

Another trick to get the results on a dashboard would be to copy the organization name to a custom field, create a filter and then use that on a workload pie chart to get than value you want.

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