Hi,
I don´t know if issue security schemes works for me.
I have 3 requests types: A, B, C and 2 services desk team. (Teresa and Laurel)
Teresa has HR role and Laurel has a Dev Role.
I want Teresa can see every ticket = every request type.
However, I don´t want Laurel to see every ticket, I want Laurel see just tickets about request type A so Laurel can answer Dev tickets.
Is it possible?
Thanks
Requests do not have security schemes of any form, only the issues behind them.
The only way you could do this is have distinct issue types with a 1:1 mapping between them (request A = issue type A, request B = issue type B, etc) and then have some form of automation that sets a security level on issue types B and C such that Laurel is excluded from them.
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That is what I was describing. You put a security level on the issue.
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