I want something similar.. but I don´t know if issue security schemes works for me.
I have 3 requests types: A, B, C and 2 services desk team. (Teresa and Laurel)
Teresa has HR role and Laurel has a Dev Role.
I want Teresa can see every ticket = every request type.
However, I don´t want Laurel to see every ticket, I want Laurel see just tickets about request type A so Laurel can answer Dev tickets.
Is it possible?
Hi @Brian Litwak ,
Like Nic explained above, using issue level security you can create an issue level called Dev and Teresa can apply it when necesary, so Laurel can only see the tickets that she has to.
The issue level security is like another field in the ticket, must be added into the screens!
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