Does a user need to create an account and sign into the account in order to have the ability to select their language preference?
We have made the Customer Portal, Request Forms, and Wiki/Confluence pages publicly visible, so they do not need to create an account or sign in to view our pages. Is it possible for customers to get language support without requiring them to create an account or sign in?
If Confluence is setup publicly it will display the language that you setup as the default. In order to make different language options available on a public space you would need to us an App like Lango. https://marketplace.atlassian.com/apps/1222713/lango-language-and-translation-manager?hosting=cloud&tab=overview
At a closer review of this language translation manager add-on, it's not clear that it will resolve the issue we face with the Jira Service Help Desk Customer Portal. This particular add-on can help manage the Knowledge Base documentation, which is still a good feature. Ideally, I seek a language translation manager add-on that can work for both the Help Desk Customer Portal and the Knowledge Base.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events