How to make sure you receive emails when a client submits a request?

[Debra]

We are trying to use Jira service Management.  When a request is made we are not receiving emails telling us their is a request and I can't see the request when I log into the portal. 

[Daniel Vest · Accepted solution]

Make sure to check out your notification settings as well → [https://{domainhere}.atlassian.net/plugins/servlet/project-config/{projectnamehere}/notifications

[Tesha Vogt · Accepted solution]

Have you checked the logs to see why they are failing? 

To view the logs go to the Jira Service Management Project->Project Settings (on left at bottom)->Email Requests

You should then see something similar to this screenshot on the right side. Click view logs to see the status.