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How to make requests visible to agents only, not customers

pgeorgiou
pgeorgiou November 27, 2020

How can I make request types visible to IT agents only, and not customers?

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Hernan Halabi - Elite IT Consulting Group
Hernan Halabi - Elite IT Consulting Group
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November 28, 2020

Hello @pgeorgiou welcome to the community, in order to hide them from the customers, you should make sure they aren't part of any group. See the documentation below about portal groups

https://support.atlassian.com/jira-service-management-cloud/docs/organize-request-types-into-groups/

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