Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to link the confluence articles with the help desk?

I was setting up my Jira Service Desk and added some articles in Confluence, so I immediately noticed that the articles were already automatically suggested when writing the keyword in requests from the hekp desk. But the next day the articles were no longer available on the help desk. Does anyone know what may have happened? I named the confluence page with the same name as my Service Desk.


1 answer

1 accepted

0 votes
Answer accepted

Hello @maryjessicafelipe,

Welcome to Atlassian Community!

When linking a Confluence space to a Service Management project, the articles will be available for customers that have access to the project to find articles in the customer portal, and also it will show some articles based on the keywords they use when typing on the Summary field.

To confirm if the Confluence space is linked to the project, go to Project settings > Knowledge base. 

Screen Shot 2020-11-10 at 12.50.00.png

If it shows, any error, please, send us a screenshot.

You can also, unlink and link to the Confluence space again in order to test.

Please, give it a try and let us know how it goes.


Hi, I made the change to the Confluence folder on my Service Desk and it worked. Thank you for your help.

Like Angélica Luz likes this

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

148 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you