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How to link between Jira work management Task to Jira service management incident.

Rahul Ranadive April 2, 2024

Completed JIRA Task should transit to VnV as per the workflow. This "VnV task" need to communicate (duplicate) to VnV team by generating incident request in JIRA service management. Automation has end to end this flow in software management side but the error shows:

"No request types found for incident" 

Where I went wrong? I'm new to the JIRA service management.

Thanks in advance !!

1 answer

0 votes
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 2, 2024

Hi Rahul,

Sorry, but this is very hard to follow. Is this an automation rule that creates and links the issues? If so, please provide a screenshot of the rule. Or is it a manual linking? 

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