We are using Jira SD and Confluence Cloud. Our clients are business users and our product is sensitive, so we would like to protect the documentations and limit the access to the knowledge base articles. Our plan is to let Service Desk users (only approved ones) to see the articles and let them self service but we do not want it to be a public, free to access in the web. How can we configure it? Is there a way to approve a registration, or add a flag to and SD customer to have access to the knowledge base?
Can you confirm that I'm understanding your scenario? You have a Jira Service Management project connected with Confluence as it's knowledge base. You want some of the customers, but not all, accessing the desk to be able to see articles? Am I understanding this correctly?
Almost right! I have two main problems, I hope this will help to understand the issue:
So basically the answer to your question is yes.
You cannot enable self sign up without allowing anyone to sign up. You could change the permissions on your service desk to disallow users to sign themselves up and instead have the agents sign users up.
The other option is to change the space permissions so that only users that also have a Confluence license can browse the KB.
Do either of those sound possible?
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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