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How to increase additional assignees into jira service management of free license?

manfish
manfish May 19, 2022

Hi, I'm running a free license on jira service management. I'm the project owner and i can add second user.

However when i assigned a ticket to an assignee that is only guy - it's me only.

How can I increase additional assignees so that I can assign a ticket to second assignee?

Please help, thanks.

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Joseph Chung Yin
Joseph Chung Yin
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May 19, 2022

@manfish -

Welcome to the community.  You will need to setup your 2nd user with the agent license (For the Free plan, you can have up to 3 agents including yourself) + add the new user to your project's Service Desk Team role.  Only agent can be assigned with issues in a JSM project.

Hope this help.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

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Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
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