Hi, I'm running a free license on jira service management. I'm the project owner and i can add second user.
However when i assigned a ticket to an assignee that is only guy - it's me only.
How can I increase additional assignees so that I can assign a ticket to second assignee?
Please help, thanks.
Welcome to the community. You will need to setup your 2nd user with the agent license (For the Free plan, you can have up to 3 agents including yourself) + add the new user to your project's Service Desk Team role. Only agent can be assigned with issues in a JSM project.
Hope this help.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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