Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How to increase additional assignees into jira service management of free license?

manfish I'm New Here May 19, 2022

Hi, I'm running a free license on jira service management. I'm the project owner and i can add second user.

However when i assigned a ticket to an assignee that is only guy - it's me only.

How can I increase additional assignees so that I can assign a ticket to second assignee?

Please help, thanks.

1 answer

1 vote

@manfish -

Welcome to the community.  You will need to setup your 2nd user with the agent license (For the Free plan, you can have up to 3 agents including yourself) + add the new user to your project's Service Desk Team role.  Only agent can be assigned with issues in a JSM project.

Hope this help.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

203 views 0 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you