I am creating a new service project where tickets are created from mails sent to a custom help desk id.
Emails can originate from a company domain email or personal mails.
I am looking for a way to identify and separate the tickets created by company id vs personal ids.
Hello @Blessed Family,
Welcome to Atlassian Community!
Using an automation rule it’s possible to get the domain of the email and add on a custom field, so when filtering tickets, you can filter by domain, for example.
On the automation below, I’m using a Text Field (read only) custom field to store the email domain:
On the “Then: Edit issue”, select a field where the domain will be stored, and on the value, use the smart value below:
Hope this helps!
If you have any other questions regarding this matter, please let us know.
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