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How to hide the Request type field value on the view screen of a ticket.

Jason Li Ting Chung
Jason Li Ting Chung January 17, 2021

Hi Community,

From the View screen of a ticket, is it possible to hide the Request Type field?

 

Best regards,

Jason Li

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Joseph Chung Yin
Joseph Chung Yin
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January 17, 2021

@Jason Li Ting Chung -

Hi Jason:

As I know, the request type field is a system field which cannot be hidden from Issue View screen.  If you access the screen configuration, you don't even see the field listed.  Therefore, it cannot be removed.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

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