Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How to give clients access to specific articles/sections on the general knowledge base.

I have two client portals on my JSM. ( customer A and customer B) 

I currently have one general knowledge base which both clients have access to. 

There are 20 articles on the knowledge base.

How can I give customer A access to articles 1 - 10 but turn off access for customer B.
How can I give customer B access to articles 11-20 but turn off access for customer A. 

1 answer

1 vote

@Harriet Smith -

Access control against KB content needs be handled at the content source.  If your KBs are hosted within Confluence, then you can take a look this documentation link -

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Thank you for your answer, I'll check it out!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

489 views 3 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you