we are using "Bundled Fields" (add-in "Extension") in our request forms in order to collect as many serial numbers in one tickets as the user needs to provide.
However, the agents then need a single ticket for each serial number that was provided. I was therefore thinking about cloning/splitting up/... the original ticket into separate tickets via automation.
Does anyone have an idea on how to get the value from one of the subfields of a bundled field?
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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