Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to force comment when transitioned to waiting for customer

Good day everyone,

Is there a way we can force the agent to include a comment if they move an item into a waiting for customer state?

2 answers

1 accepted

Hi @leandi_mollentze_hensoldt_net ,

In order to do so, you'll need a 3rd party app extending your list of available validators. The workflow category on the Atlassian Marketplace is the right place to head to:




Did you try Field Required Validator on the workflow's transition?



I'm not familiar with this (pretty new to Jira) - how can I make use of it?

Edit your workflow, click on the relevant transition, click on 'Validator'. Then choose Field Required Validator from the list and 'Next. Then add Comment field with the arrow to the required fields list. 

These are the only validators available to me:


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Security Advisory for Jira Service Management

On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link.  We've seen a number of questions already asking for...

125 views 0 1
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you