How to fix a layout Issue of the Widget on my webapp

[audrey]

Hello everyone

After batteling to integrate the widget on my webapp, the widegt turns to have apparently a transparent background, I cannot find how to fix this. It is really difficult to read the text over my webapp background

Any ideas what to do?

[dominique_ruest · Accepted solution]

Looks like something that was broken recently. Used to work fine but now we're also getting a transparent background on our live app.

[audrey]

how do we raise this issue to altassian?

[Christopher Yen]

@dominique_ruest @audrey 

Welcome to the community, sorry to hear about the issue you're both experiencing. You can submit a technical issue / bug here, https://support.atlassian.com/contact/

[audrey]

Thanks @Christopher Yen  @dominique_ruest  I cannot raise a case apparently as I have a free account I am authorized only to have self help. Any chance you could raise an issue for us please?

[dominique_ruest]

In the same situation here, apparently it takes some kind of authorization to report a bug...

[Christopher Yen · Accepted solution]

@audrey @dominique_ruest  could either of you walk me through where this widget is and how to use it? I'll utilize it on my side so I can accurately represent the issue to submit a ticket

[audrey]

hi @Christopher Yen  

I made a video for you to see how the display look like on my webapp

The widget looks like having not background color https://vimeo.com/995879349?share=copy

[Christopher Yen]

Hi Audrey, thanks for the video. I tried to replicate but it looks like I'm not getting the transparent background in my instance. 

I wonder if making an update to the color or background pattern from the widget settings would reset it? 

[dominique_ruest]

It appears the issue was resolved on your end. The widget now displays fine.