Is there a way to find an existing Jira Service Management project's template type? We created a Service Management (Service Desk) project a long time ago and would like to create a second project of the same template type. However, we don't remember which template (General Service, External Service, etc.) was used to create the first/existing project. Is the template used to create a project shown somewhere?
Thanks for a point in the right direction!
I don't believe so. You could look at the Jira objects in the global settings page (the screens, schemes etc) to see whether the names match those from a specific template configuration but these might have been changed.
The main reason (as far as I am aware) for this is that the template is a starting point for a project but the project might drift very far from that original state and so there is no tethering of the project to the template.
So, sorry, this is probably not the answer you were hoping for. Could I ask what you need this for?
Thanks for the response, Jehan.
We created a Service Management (Service Desk) project a long time ago and would like to create a second project of the same template type.
Anyway, not a huge deal and probably not applicable to the majority of users. Would've been nice to not risk picking the wrong template and having to redo.
Appreciate your time!
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