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How to find Jira active agents account?

Please help me with finding the active agents account in JSD.

2 answers

1 vote

@Mohan S 

In addition to what @Jack Brickey  mentioned, you can also go to Jira Administration > Applications screen, then access Versions and Licenses section.  In there, there will be a hyperlink for admin to see all users who have been assigned with agent license.  To access this area you must also have Jira admin permission.


Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Thanks for the update and quick reply. I'll be sure to keep an eye on this thread. Looking for the same issue. Bumped into your thread. Thanks for creating it. Looking forward for solution.



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1 vote
Jack Brickey Community Leader Feb 05, 2021

Go to admin > user management and search for users with JSM product access. You must have Jira admin permissions not just project permissions. 

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