I recently installed Charts and Reports for Jira ServiceDesk and I was wondering if anyone knew if it's possible to filter my KPI by a field having a blank value?
My use case is that we have a field called "Pending Reason" which gives us some more information about the "Pending" status. I would like to include issues that are either waiting on the customer or waiting on nothing.
I cannot figure out how to do this using the UI. It appears that when I add a new filter, there is no option for a blank value. Is what I'm trying to accomplish possible?
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