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How to filter by a blank value in Charts and Reports for Jira ServiceDesk?

I recently installed Charts and Reports for Jira ServiceDesk and I was wondering if anyone knew if it's possible to filter my KPI by a field having a blank value? 

My use case is that we have a field called "Pending Reason" which gives us some more information about the "Pending" status. I would like to include issues that are either waiting on the customer or waiting on nothing.

I cannot figure out how to do this using the UI. It appears that when I add a new filter, there is no option for a blank value. Is what I'm trying to accomplish possible?

1 answer

0 votes
Fahad Siddiqui Community Leader Aug 29, 2020

Try the below query


"status = Open or status = "waiting on the customer" AND project = "XYZ" 

Unfortunately, I don't think it's possible to use JQL with this extension. This is what the filter UI looks like: image.png

Fahad Siddiqui Community Leader Aug 31, 2020

Due you have any tab advance or basic?

No, I just contacted their support team and this option is only available for certain fields like resolution.

Thanks for your help

Like Fahad Siddiqui likes this
Fahad Siddiqui Community Leader Aug 31, 2020

In future if you want to work on Charts and Reports using dashboard, try using add-on "Rich filters". 

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