How to filter JSM tickets with different satisfaction scores?

Christopher Carvalho October 24, 2024

How can I filter my JSM tickets that have different satisfaction scores?

Through basic filtering, I can only apply the satisfaction value once, and for a single value (either 5, 4 or 3, but not all of them).

I'd like to create a view where I can see all of my tickets that got a satisfaction survey responded to, instead of seeing only the ones that got 5 stars, 4 stars, or 1 stars...

Is there a way to do so? Thanks!

2 answers

1 accepted

7 votes
Answer accepted
Robert DaSilva
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 24, 2024

Hi @Christopher Carvalho ,

If you are interested in finding all issues that have a Satisfaction Survey with a response, you can use the JQL 

Satisfaction is not empty

 This should return all items that have a reply.

 

Hope that helps!

Robert

Christopher Carvalho October 24, 2024

That was very helpful, thanks!

1 vote
Hannes Obweger - JXL for Jira
Atlassian Partner
October 25, 2024

Hi @Christopher Carvalho

I'm glad you were able to resolve this!

Just for future reference, if you want to perform a more advanced satisfaction search and analysis, I think you'd like the app that my team and I are working on, JXL for Jira.

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you’d do in e.g. Excel or Google Sheets. It also comes with a long list of so-called smart columns that aren’t natively available, including the date of satisfaction rating or the satisfaction comment

This is how it looks in action:

satisfaction-sum-up.gif

Any questions just let me know,

Best,

Hannes

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events