How can I filter my JSM tickets that have different satisfaction scores?
Through basic filtering, I can only apply the satisfaction value once, and for a single value (either 5, 4 or 3, but not all of them).
I'd like to create a view where I can see all of my tickets that got a satisfaction survey responded to, instead of seeing only the ones that got 5 stars, 4 stars, or 1 stars...
Is there a way to do so? Thanks!
If you are interested in finding all issues that have a Satisfaction Survey with a response, you can use the JQL
Satisfaction is not empty
This should return all items that have a reply.
Hope that helps!
Robert
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I'm glad you were able to resolve this!
Just for future reference, if you want to perform a more advanced satisfaction search and analysis, I think you'd like the app that my team and I are working on, JXL for Jira.
JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you’d do in e.g. Excel or Google Sheets. It also comes with a long list of so-called smart columns that aren’t natively available, including the date of satisfaction rating or the satisfaction comment.
This is how it looks in action:
Any questions just let me know,
Best,
Hannes
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