How to export to CSV actual SLA time?

[Alexander Bondarev]

Hello!

I have JSD 4.3.0.

How to export 1 h 12 min(from screen) ?

My CSV export looks like :

[Alexander Bondarev · Accepted solution]

I have found the solution with using JMWE-app. Creating a new custom field and set an actual SLA time(from SLA’s goal) through the post-function.

[Prince Suresh Kumar]

Hi @Alexander Bondarev , 

Could you please share more details on this as we are also required this funtionality.

BR,

Prince

[Alexander Bondarev]

Hi, @Prince Suresh Kumar !

I wrote an Article to this decision. I hope it helps you!

[Jack]

Unfortunately I do not think this is possible. There is a ticket open (JSDSERVER-5767) to present more of the SLA details (goal, resolution time) that might satisfy your requirement if eventually implemented.