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How to export a list of tickets submitted under a form?

How can I export a list of tickets submitted under a specific form?

2 answers

Hi @Josh Junious 

Can I clarify, when you say Form, do you mean...

  • A Form connected to a Request Type? 
  • The Request Type itself?

To see what a Form is, see this help page - or Request Type, see this help page.

---

If it's a Form, this isn't possible natively - you'd need to automate additional metadata to be used within an Issue Search.

If this is what you need, let us know so we can provide further instructions/options.

---

If it's Request Type though, this is possible using native Search - to do this:

  • Go to Filters (top navigation bar) > Advanced Issue Search
  • Check you're on Advanced Search
    • If you are, there will be a search bar, not a set of fields to choose from
    • If you're seeing fields, locate the Switch to JQL hyperlink to the right-hand side of the Search button, and click it
  • Locate all Issues based on the Request Type - for example, the search might be...
    • "Request Type" = "Computer support (ABC)"
    • "Computer Support" is the Request Type, "ABC" is the Project it is within
    • This uses Jira Query Language (JQL) - but does auto-complete, so will provide you a list of options to choose from when selecting the Request Type

---

Once you have your results, you can then export them from the same screen using the Export button :)

Let us know if this helps! Or, let us know if you need further assistance :)

Ste

0 votes

@Josh Junious -

Welcome to the community.  Unfortunately, you cannot obtain a issue listing based on specific FORMs that was used during the issue creation.

It is recommended that you may want to create sometype of issue metadata tagging when issue is created via FORMs submission.  Afterward, you will be able to query (via Advanced Search) to obtain your issues listing.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

@Joseph Chung Yin Issue meta mapping tagging? Could you explain further how this mapping can be done? I want to search for all submissions created using a specific form. 

@Josh Junious -

Meta data tagging means that you have certain Jira issue fields mapped/setup against your Form's element.  So let's say FORM A, you have a element mapped to issue labels field of "FORM_A".  This means that when user uses FORM A to create an issue, the issue itself will contain a label of "FORM_A".

Afterward, you can search for a listing of all issues with labels of "FORM_A".

Hope this makes sense.  If so, and my suggestion helped you, please remember click on "Accept answer".

Best, Joseph

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