How can I export a list of tickets submitted under a specific form?
Can I clarify, when you say Form, do you mean...
To see what a Form is, see this help page - or Request Type, see this help page.
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If it's a Form, this isn't possible natively - you'd need to automate additional metadata to be used within an Issue Search.
If this is what you need, let us know so we can provide further instructions/options.
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If it's Request Type though, this is possible using native Search - to do this:
"Request Type" = "Computer support (ABC)"
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Once you have your results, you can then export them from the same screen using the Export button :)
Let us know if this helps! Or, let us know if you need further assistance :)
Ste
Welcome to the community. Unfortunately, you cannot obtain a issue listing based on specific FORMs that was used during the issue creation.
It is recommended that you may want to create sometype of issue metadata tagging when issue is created via FORMs submission. Afterward, you will be able to query (via Advanced Search) to obtain your issues listing.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
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@Joseph Chung Yin Issue meta mapping tagging? Could you explain further how this mapping can be done? I want to search for all submissions created using a specific form.
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Meta data tagging means that you have certain Jira issue fields mapped/setup against your Form's element. So let's say FORM A, you have a element mapped to issue labels field of "FORM_A". This means that when user uses FORM A to create an issue, the issue itself will contain a label of "FORM_A".
Afterward, you can search for a listing of all issues with labels of "FORM_A".
Hope this makes sense. If so, and my suggestion helped you, please remember click on "Accept answer".
Best, Joseph
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