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How to enable sharing of service desk tickets

Vish Reddy _Revyz_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 25, 2023

Hello Team,

How do I enable a customer who has opened a ticket in our service desk to be able to share the ticket to others in their org. Here is what I am seeing on our service desk portal.

Screenshot 2023-01-25 at 8.41.01 AM.png

Adding in other users is missing on this portal. Appreciate it if you could point me to the settings that I need to change.

 

Thank you

Vish

1 answer

1 accepted

2 votes
Answer accepted
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 25, 2023
Vish Reddy _Revyz_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 25, 2023

Thank you @Trudy Claspill 

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