How to disable customer sharing option as i dont want customers to access or view other customers

Lakshmi Kumari February 13, 2024

How to disable customer sharing option as i dont want customers to access or view other customers in the service desk portal page. For now I dont see any oprion to disable it. Below is the snapshot for your reference.

Screenshot 2024-02-13 at 1.52.06 PM.png

1 answer

1 accepted

0 votes
Answer accepted
Kai Becker
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 13, 2024

Hi @Lakshmi Kumari 

thank you for your question. Do you use Organizations?

If not, option 1 would solve your problem. Setting this without using Organizations will prevent customers from sharing requests.

Lakshmi Kumari February 13, 2024

Hi Kai,

Thank you for your response. I was using Organisation before but not now.

I have tried using the first option, now I just need to see what is the result of changes made. I will keep you posted.

Regards,

Lakshmi

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events