Normally the clients send us an email with a problem and if we cannot solve it right away, we create an issue ourselves with a client's email in CC.
When an E-Mail is sent to our Jira service management address, email address enclosed in CC reseives an invitation to create an account.
Is there a way to disable it so they can only reply through e-mail and don't create an account?
Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...
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