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How to disable an invitation email when clients email is in CC

Hi,

Normally the clients send us an email with a problem and if we cannot solve it right away, we create an issue ourselves with a client's email in CC.

When an E-Mail is sent to our Jira service management address, email address enclosed in CC reseives an invitation to create an account.

Is there a way to disable it so they can only reply through e-mail and don't create an account?

Thank you!
Best regards,
Katsiaryna

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