How to delete the JSM link in the invitation mail

[jinjing_tao]

Hi,

For the customer invitation email, is it possible to delete the message and link in the red box?

[Bruna Silva · Accepted solution]

Hello @jinjing_tao,

Thank you for reaching out to Atlassian Community!

Currently, it's not possible to remove "Powered by Jira Service Management" from the Customer invited notification. However, we have a feature request suggesting this ability, as we can see below:

• Allow customization of footer of "Customer invite" email

Please, feel free to click on "Vote for this issue" and add yourself as a watcher to be kept informed about the state of the feature moving forward.

For other customer notifications, you can customize this by editing the Customer notification template. Please follow the steps below to make adjustments according to your preferences:

• For Company-managed projects: Go to the Project settings page > Customer notifications > Click on Edit templates
• For Team-managed projects: Go to the Project settings page > Notifications > Customer notifications > Click on Edit templates

More details about this can be found in the following document:

• Change the look and feel of customer notifications

Just note that this will apply to all customer notifications sent from the project.

If you have any other questions regarding this matter, please let us know.

Regards,
Bruna

[jinjing_tao]

Noted with many thanks!