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How to delegate customer management to identified users ?

Jean-Francois Stenuit March 7, 2024

As a service provider, it is sometime difficult for the Jira administrators to maintin the list of customers and organizations.

Is it possible to assign permission to a specific user (f.i. the service delivery manager) to maintain the customer list for a specific organization ?

If not, is it possible to define a group for of users that is allowed to maintain the customer list ?

I don't seem to find anything related to "customer management" in the project permission scheme.

1 answer

1 vote
Mikael Sandberg
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March 7, 2024

Hi @Jean-Francois Stenuit,

Welcome to Atlassian Community!

The short answer is no, there is no setting that would allow you to assign customer management to a specific user or group. The only setting is to allow agents to be able to manage organizations or not. 

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