How to customise the customer side view of queue on Jira service desk

Ashish (shopinsync.com) May 29, 2019

Hi,

 

I want to add more fields in the list view of the queue on the customer side of Jira Service Desk. Currently, it just displays "Type, Reference, Summary, Status, Service Desk, Requester" .

 

I want to add fields like 'Description', 'Priority', 'Custom field' etc as well in the list view so that customer can go through the status of various requests at a glance rather than one by one.

 

Thanks,

Ashish Parnami

CTO & Co-founder InSync.Ai

2 answers

0 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 30, 2019

Hello Ashish,

Currently, it's not possible to customize the customer portal to add more fields/columns on "My requests" page. We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-4580
- https://jira.atlassian.com/browse/JSDCLOUD-1106
Please, click on vote and watch in order to hear about updates on the development cycle.

Regards,
Angélica

Stuart Skabo February 26, 2024

For anyone like me finding this high up in search results, the above feature requests are marked as "fixed" but only implement a small subset of additional fields:

UPDATE by 6cf75f652d57

We have released the following: 

  1. Jira Admins can remove any existing column in the request list page (customer portal) 
  2. Jira Admins can add the following columns
    1. created date
    2. Updated date
    3. Due date
    4. Assignee
    5. Priority
  3. Your customers can now sort on most of these columns. 

How to do this: 

If you are a Jira Admin, you can go to 'https://<your instance>/servicedesk/customer/user/requests?page=1', and click on the 'Customize' sidebar, you should be able to customize the columns that your customers see in this page. 

0 votes
Petr Vaníček
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May 29, 2019

Hi,

as I understand you want features like in Extension for Jira Service Desk plugin.

https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-desk?hosting=server&tab=overview

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