I would like to know how I can create reminders for my JIRA assignees to be notified about closing JIRAs via email. This way it is possible to close all JIRAs within the given SLAs and achieve good customer satisfaction.
Something that I can think of:
Well since you are on Cloud you should have access to the automation.
Here you can create a new rule with Trigger "Scheduled" and on that trigger create a JQL to find all issues that will breach within x amount of time.
That might looks something like "Time to resolution" = remaining("3h")
This will then give you all the issues where the SLA will breach in 3hrs. You can do something similar for updated or another time field/sla of course.
Based on that Automation can then send you an email to the assginee.
Just define your SLAs however you wish and add a notifier. You can set up a fix duration notifiers/percentage notifiers (i.e. get notified when a certain percentage of the SLA duration is passed). You can set up recurring notification, customize recipients, notification subject and content and you can also send notification to a Slack channel. You can add as many notifiers as you want
Please let me know if you have further questions.
Please note that I'm one of the members of the Snapbytes team.
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