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How to create reminders for JIRAs? Edited

I would like to know how I can create reminders for my JIRA assignees to be notified about closing JIRAs via email. This way it is possible to close all JIRAs within the given SLAs and achieve good customer satisfaction.

2 answers

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Dirk Ronsmans Community Leader Dec 21, 2020

Hi @Vasudeva Kiran Murukutti 

Something that I can think of:

Well since you are on Cloud you should have access to the automation.

Here you can create a new rule with Trigger "Scheduled" and on that trigger create a JQL to find all issues that will breach within x amount of time.

That might looks something like "Time to resolution" = remaining("3h")

This will then give you all the issues where the SLA will breach in 3hrs. You can do something similar for updated or another time field/sla of course.

Based on that Automation can then send you an email to the assginee.

Hey @Dirk Ronsmans

I have selected Cloud as the hosting service by mistake. I access the JIRA through the Server/Data Center.

Please let me know if it's possible to automate.

Hi @Vasudeva Kiran Murukutti ,

You can use Time to SLA and its notifier feature to achieve this. You can use Time to SLA for Service Desk, Software, and Core projects.

Just define your SLAs however you wish and add a notifier. You can set up a fix duration notifiers/percentage notifiers (i.e. get notified when a certain percentage of the SLA duration is passed). You can set up recurring notification, customize recipients, notification subject and content and you can also send notification to a Slack channel. You can add as many notifiers as you want 

sla-notifier-1.pngsla-notifier-3.pngsla-notifier-5.pngPlease let me know if you have further questions.

Cheers,

Gökçe

Please note that I'm one of the members of the Snapbytes team.

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