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How to create a Workflow at Jira Service Management ?

How do I create a service workflow?
For example: When a new employee joins the company, HR opens a ticket for IT to create access to internal systems. We need a task to be created for each access and that task will go to different teams. How to create this flow within a project?

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Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jun 20, 2022

It is difficult to give you exact instructions here because there are some missing pieces of information. With that said let me give you a bit of guidance. Create an automation rule that triggers whenever a new employee IT ticket has been created. Set up any conditions that you might need to qualify the issue that was just triggered before executing the necessary actions. The actions are simply to create the various tasks and assign them to the respective owners for this new hire scenario.

Based on the above information please follow up with with any subsequent questions you might have so that I might more directly answer them.

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