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How to create SLAs on Next-Gen Project?


How do I create proper SLAs on the Next-Gen project? since there is no issue type option on this type of project.


1 answer

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Daniel Ebers Community Leader Dec 28, 2020

Hi Rachmad,

welcome to the Atlassian Community!

From what I understood you have a next-gen project and you want to use it along with SLAs.
I don't get right now why you are referring to issue types - those are pretty much something different.

Here is some documentation on SLAs:

Could you please explain what you mean by a missing issue type option?

In any case I also add the documentation for Issue types in next-gen projects:


Hi Daniel,

Thanks for the response.

What I mean by "missing issue type option" was there is no Issue Type Menu on the sidebar Project settings on Next-Gen Project.

I was trying to add SLAs on Next-Gen Project by referring to my Classic-Gen and turns out it's not the same. And I also refer to the SLAs default of Jira, it seems using issue type in the JQL.

I am using Service Project.

Daniel Ebers Community Leader Dec 28, 2020

Yes, I see. Configuration is always a bit different from classic to next-gen projects.
All you need is covered by the documentation I linked for you in the reply above.

Both Issue Types and SLA are configurable for a next gen project.

For Issue Type, I'm still can not find it in my Project Settings. i attached the screenshot.Screenshot from 2020-12-29 10-46-11.png

Daniel Ebers Community Leader Dec 28, 2020

In a next gen project have a look into "Request types".
URL shows still "issue types" - for this type of projects the logic is combined with the request types.

Here is the full explanation:

I see then, to create the SLAs, I could use issuetype field in JQL to refer the "request type?

Daniel Ebers Community Leader Dec 28, 2020

yes, works using "issuetype" - just tested:


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