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From what I understood you have a next-gen project and you want to use it along with SLAs.
I don't get right now why you are referring to issue types - those are pretty much something different.
Here is some documentation on SLAs:
Could you please explain what you mean by a missing issue type option?
In any case I also add the documentation for Issue types in next-gen projects:
Thanks for the response.
What I mean by "missing issue type option" was there is no Issue Type Menu on the sidebar Project settings on Next-Gen Project.
I was trying to add SLAs on Next-Gen Project by referring to my Classic-Gen and turns out it's not the same. And I also refer to the SLAs default of Jira, it seems using issue type in the JQL.
I am using Service Project.
In a next gen project have a look into "Request types".
URL shows still "issue types" - for this type of projects the logic is combined with the request types.
Here is the full explanation:
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