Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to control notifications for configured Organization in JSD ?

Hello All,

This is related to configured Organization setup for my JSD project. We set-up this organization for cross visibility of raised tickets but issue is that all members of this organization gets notifications for all updates. We wanted to stop those notifications.

Please suggest.

Regards,
Vishal

1 answer

0 votes

Hello @Vishal Kochhar,

Thank you for reaching out to Atlassian Community!

When a ticket is shared with an Organization, customers on the Org will receive only one notification informing them that it was shared and for them to receive further notifications, they need to go to the portal and click on “Get notifications”.

If members of the organization are receiving notifications for comments, status changed, for example, then it’s necessary to confirm with them if they did go to the portal and clicked on “Get notifications” or if maybe the reporter also added them as participants. Participants do receive all notifications when they are added to a ticket.

In case you don’t want members of the organization to receive notifications, please, go to Project settings > Customer notifications > Click on “Edit” for Organization added and disable it by unchecking the option below:

Screen Shot 2021-04-27 at 10.43.39.png

After that, save the changes and for new tickets, customers of the organization won’t be notified if a ticket is shared with them.

Kind regards,
Angélica

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

633 views 5 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you